Adding, Changing or Removing a Team Member

Adding, Changing or Removing a Team Member

How do I add or remove new employees to my account? How do I change or add people to my employee roster?


Adding Employees

Step 1: To add an employee, start by logging into the TechTown Member Portal, visiting the Account module, and clicking on the Team Members tab. (See the image below, with menu options highlighted in green).



Step 2: Click on the blue 'Add Member' button, which will open up a short form for you to add your team member's personal information. 


Step 3: Enter the employee's personal information into the form, and then choose a status. If you want them to have access to your membership and the space, select the 'Active' radio button. If you want your team member only to see your account information online, select the 'Contact.' Once you have made your selection, click on the 'Add' button. 


Alert
Important Note: If you have a coworking membership, your membership will be automatically upgraded to include an additional membership at the same plan level (if available). You will be sent a coworking membership contract after you perform this action. Private offices do not need to worry about additional costs for new team members but may be capped only to have a certain number of team members per office.

Changing or Removing Employee Access

Step 1: To add or remove an employee from your employee/team member roster, start by logging into the TechTown Member Portal, visiting the Account module, and clicking on the Team Members tab. (See the image below, with menu options highlighted in green).



Step 2: Find the employee you want to change access for in the list below, then select the pencil icon next to their name.


Step 3: A short form will appear that will allow you to make changes accordingly. On this form, you can:
  1. Change a Team Member's Name
  2. Change a Team Member's Status
If you need to change an employee's email address or any other information, please reach out to the TechTown Ambassador Team at receptionist@techtowndetroit.org



What does each team member's status represent?

You have the ability to assign team members with specific statuses within our portal and give them permissions within TechTown.
  1. 'Active' means the team member has access to the membership and its benefits, which include location access, printing, conference room booking, and more. This is the default status for all employees under your account.
  2. 'Contact' means the team member will be listed under your account but will not have access to the membership, The TechTown space, or its amenities without accompanying another member who is 'Active.' Contacts can be guests of the space and can access billing certain account information but are not considered attending members.
  3. 'Former' means the team member has been terminated or is no longer with your organization. To remove an employee's access to TechTown, change their status to former. The employee will now no longer count against your membership but will still be stored as a former employee for techTown's internal record-keeping.
If the employee has an active membership assigned to them tied to a contract, you will not be able to change their status within the portal, and the pencil icon will be unavailable to select. You will need to review this article about canceling a membership using this link.

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